E-commerce sites have taken retail online and with such its audience. Once representatives used to be able to physically approach customers to see if they needed their...
Any enterprise that wants to increase its customer base by sending mobile messages should keep certain basic marketing rules in mind. When it is a startup, knowing...
IT security has a big job: keep corporate data safe in the face of motivated hackers and unaware employees. Today that job is harder than ever —...
The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people around them...
Navigating the seas of customer experience management today might be compared to the challenges of the ancient mariners exploring new territories. Customer expectations, always on the move,...
