Tag: Work

E-commerce sites have taken retail online and with such its audience. Once representatives used to be able to physically approach customers to see if they needed their...

IT security has a big job: keep corporate data safe in the face of motivated hackers and unaware employees. Today that job is harder than ever —...

The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people around them...